Karrierechancen bei Extron

Order Processor 

Job Description

The position of Order Processor is a sales position that is responsible for all domestic and international orders for the whole EMEA region. This person will be interacting with different departments within the company from Sales, Operations to Accounting and be in contact with our customers regarding the order status.

This is a very important role as this person will be the point of contact for all order management issues for the customer and Sales department. This person will be responsible for the order flow and therefore must know the importance of getting ship dates, lead times, and orders back to the customer and Sales in a timely manner.

This person must be detailed oriented, have the capability to multitask, be able to determine priorities, must be flexible and work efficiently with little supervision. This person should also be able to work effectively within a team environment.

The person must have excellent communication skills, computer skills and have a sense of urgency on any issues that come up.

General Responsibilities:

• Order Entry
• Order management
• Follow up on order related issues via phone, email, hard copy orders for customers and all departments in the Europe office
• Inform customer and Sales regarding ship dates, planning and product issues
• Work with the Supervisor to expedite all required products from the US office
• Maintain the daily upcoming shipment report to check the stock levels and process orders.
• Ability to create required export documents
• Deal with all kind of stock issues; “stop ships”, deviations, engraving orders, ER’s, re-schedules of new products, discontinued products and inform the customer and Sales department.
• Work with Operations regarding the order flow, which can or cannot go.
• Monitor orders to ensure that adjustments to orders are taken care of and cut off times are met
• Upkeep of administration within Order Processing department
• Perform all other tasks as assigned by the Order Processing Supervisor

What Extron can offer:

• 13th month salary
• 8% holiday allowance
• Pension contribution
• Health insurance contribution
• And more