Karrierechancen bei Extron

  • Niederlassung: Extron Europe
  • Veranstaltungsort: Moscow, Russia
  • Abteilung: Sales
  • # of Openings: 1
APPLICATIONS ENGINEER AV NETWORK

APPLICATIONS ENGINEER AV NETWORK

The Application Engineer AV Network is a technical position within the Extron Sales Department. The position is based at the Extron office in Moscow and requires regular travel to customer sites for commissioning and troubleshooting. The Application Engineer AV Network works closely with the Streaming Support Manager and the Technical Services Director to assure a high level of service, support and solutions of the Extron AV Network product line. The Application Engineer AV Network will support customers on design requests, commissioning and troubleshooting technical issues. The Application Engineer AV Network is involved as a trainer during internal trainings and Extron Institute Schools.

Responsibilities

The focus of the Application Engineer AV Network is on the support of AV Network products but does not exclude other product ranges if required

Pre-sales

  • Provide general information on AV Network products and other Extron products
  • Design dedicated AV networks (e.g., routers, switches, firewalls, VPN, QoS,)
  • Provide project and design assistance for corporate network design where AV Networks need to be integrated
  • Perform in-house testing of technical inquiries from resellers/ end-users

After-sales

  • Provide on-site commissioning service including the documentation required
  • Provide troubleshooting in case of technical problems over the phone/ by mail and log these in the appropriate applications
  • Perform in-house testing of technical issues experienced by resellers/ end-users
  • Report technical issues to the R&D department via the appropriate applications
  • Liaise with the other team member(s), AEs and upper management to advise of issues reported by customers
  • Troubleshoot on-site at the request of the Streaming Support Manager or the Technical Services Director

Marketing

  • Provide new product ideas and changes to future Extron product
  • Develop product loyalty among the Extron resellers and end-users

Secondary responsibilities

The focus of the Application Engineer AV Network focus is on the support of AV Network products but does not exclude other product ranges if required

Pre-sales

  • Conduct internal and external technical training at the request of technical management
  • Support dealer shows/ trade shows, Extron institutes, lunches, dinners, etc.

After-sales

  • Pro-actively intervene with escalated trouble shooting

Marketing

  • Assists in developing training and marketing materials if requested

Requirements

  • Strong personal contact handling skills and active listening
  • Proven hands-on network engineering experience
  • Current CCNA or comparable certification (If expired no longer than 2 years)
  • Solid understanding of the OSI or TCP/IP model
  • Deep understanding of networking protocols (e.g., Multicast, IGMP, 802.X, QoS)
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • University or University of Applied Sciences (under graduate) degree in Computer Science or a related subject
  • Proficient language skills in English
  • Native or proficient spoken language skills in Russian

Personal responsibilities

The focus of the Application Engineer AV Network is on the support of AV Network products but does not exclude other product ranges if required

  • Maintain communication within the AV Network Support Team as well as other AEs / Control support team members and Sales Management teams in regard of opportunities and support issues
  • Maintain a high level of professionalism when dealing with Extron staff, dealers, end-users and members of the AV industry and a professional and friendly relationship with Extron resellers and end-users
  • Maintain and develop knowledge on all related subjects related to AV Network
  • Maintaining current Instructor Certification in all related Extron Institute course material
  • Attend technical courses of 3rd party companies if requested from Technical services Director and Streaming Support Manager

Extron Electronics mit Hauptsitz in Anaheim (Kalifornien) ist seit 35 Jahren führend in der Entwicklung und Herstellung professioneller AV-Systemprodukte. Extron-Produkte finden Verwendung bei der Integration von Video- und Audioquellen in Präsentationssysteme moderner Sitzungssäle, Präsentations- bzw. Schulungszentren, Universitätshörsäle oder in andere AV-Anwendungen. Unsere Unternehmensphilosophie basiert auf den drei Leitprinzipien: Service, Support und Solutions - S3. Mit diesem Anspruch wurde Extron Electronics zu einem der führenden Anbieter von Produkten und Schulungen in der professionellen AV-Industrie.

Extron Electronics fühlt sich dazu verpflichtet, das hervorragende Qualitätsniveau, das unsere Kunden erwarten, kontinuierlich sicherzustellen. Wir bieten unseren Kunden daher jederzeit unseren Service, Support und Solutions - S3. Unsere Kunden stehen bei uns im Mittelpunkt und unsere Angestellten sind hierbei entscheidend für die entsprechende Kundenpflege.

Wir suchen momentan qualifizierte Fachkräfte, die uns beim Wachstum unterstützen sowie eine professionelle und attraktive Karrierechance ergreifen möchten.

Sie können sich gerne persönlich bewerben oder Ihren Lebenslauf per Fax, Post oder E-Mail mit Ihren Gehaltsvorstellungen an uns senden. Sollten Sie Ihren Lebenslauf per E-Mail senden wollen, dann achten Sie bitte darauf, dass dieser im PDF-Format verfasst ist.

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
USA
Fax: 714.687.6378
jobs@extron.com

Bitte keine Anrufe
EOE M/F/V/D

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH  Amersfoort
Niederlande
Fax: +31.33.453.4061
nl-jobs@extron.com

Bitte keine Anrufe
 

Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapore 368363
 
Fax: +65.6383.4994
jobs-sgp@extron.com

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Extron Middle East & Africa
Human Resources
Dubai Airport Free Zone
F13, PO Box 293666
Dubai, UAE
Fax: +971.4.299.1881
jobs-dxb@extron.com

Bitte keine Anrufe
 

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