Karrierechancen bei Extron

The Extron AV Programmer will be responsible for assisting customers with the installation and operation of a wide range of Extron A/V control products

Extron control hardware and PC software are used to manage A/V devices through various interfaces such as serial (RS232) and network protocols (TCP/IP, UDP, SSH. These A/V systems include both Extron and third-party equipment such as switchers, projectors, displays, and lighting systems.

A strong background in other control systems - such as AMX, Crestron, or QSC - is essential, along with solid experience in Python programming (or similar). The ideal candidate will demonstrate a deep understanding of integrated A/V environments and be capable of adapting to diverse technical challenges. We are looking for someone based in the BENELUX or DACH area that speaks fluent English.

Main Responsibilities

Technical Support & Control Applications

• Provide remote and potentially on-site support for Extron AV control systems, assisting with configuration, and troubleshooting.
• Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.
• Guide customers through system setup and resolve anomalies in software or hardware operation.
• Provide advanced training for customers-programmers, online or in Extron’s facilities, on Extron control solutions.

Sales & Feedback

• Provide feedback to the Control Manager when a case needs escalation.
• Inform product improvement needs to the Product&Development team based on field experience and tender requirements.
• Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.
• Report technical issues using internal tools.

Required Skills & Qualifications

Technical Expertise

• Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
• Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
• Proficiency in Python 3 programming and Visual Studio Code knowledge.
• Familiarity with communication protocols (RS232/RS422, SSH, web sockets).
• Experience with AV system integration and control platforms (Extron, AMX, Crestron).

Communication & Reporting

• Fluent in English, with good verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Methodical troubleshooting skills and attention to detail.
• Regular reporting on  status using internal tools.

Education & Experience

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
• Proven experience in AV technical support, system design, and field commissioning of AV control systems.
• Certification in Extron technologies and third-party control systems is a plus.