Karrierechancen bei Extron

Main Responsibilities

• Manage and coach all Europe Applications Engineers in her/ his team making sure the best technical service is provided for Extron’s customers.
• Manage all goals and objectives pertaining to the sales technical sales.
• Manage on a project basis, escalated technical issues, commissioning, or design projects.

Pre-sales

• Manage the Applications Engineers support to Sales Management and Resellers in the pre-sales process:
• Ensuring the right support is provided to Sales Managers and Technical Sales/ Account Managers with large designs, tenders and quotes.
• Ensure the Applications Engineers are proactively following up on smaller designs, tenders and advise/ promote on products.
• Monitor the follow up on projects are done adequately

After-sales

• Manage the Applications Engineers support to resellers.
• Ensuring the right support is provided while trouble shooting
• Ensuring the right procedures are followed by the application engineers within the RMA process
• Evaluate the success rate of the by the Applications Engineers technical support.
• Evaluate the success rate of the by the Applications Engineers provided project support.
• Monitor and provide all required to resolve issues causing customers to be unhappy with products or services.
• Manage on-site commissioning support for projects that require this.

Training

• Manage the training requirements of the Applications Engineers individually or as a group.
• Train or resource training Applications Engineers making sure they can provide technical design and support efficiently on current products and technologies.
• Train or resource training Applications Engineers making sure they can provide technical design and support efficiently on newly released products and technologies.
• Train and/ or retrain Applications Engineer(s) based on the evaluation of the technical and design support provided.

Product development

• Inform product development through the standard processes about required products or products improvements needed for complying with tenders or enhance system designs.

Personal responsibilities

• She/ he should be able to perform all the functions of an Extron Applications Engineer, at the highest level, as described in the Extron Applications Engineer job description.
• She/ he needs to make all efforts to stay up to date with new technologies

Must have skills:

• Strong and practical A/V experience in the field either with an A/V manufacturer or at a reseller in a technical position that involves managing, system design, programming and commissioning of AV, AV control and AV over IP systems
• Experience working in an international environment and being able to travel.
• Ability to manage stressful environments and situations and to guide processes towards a solution.
• Strong attention to details, highly organized, computer literate
• Strong experience with managing technical staff in Av integration
• Well-developed training skills and experience to conduct technical training
• Excellent communication skills (verbal and in writing) in English
• Ability to work well in a fast-paced professional office environment
• The ability to operate self-directed and proactively on given task